Originally Posted by Favorite Fabrics
Originally Posted by ghostrider
You could follow Hancock's of Paducah's model which is charge full shipping with the initial package, bill the credit card for backordered items only when they have been shipped, and do not charge for additional shipping on backorders. Their international (Canada excluded) shipping rates, however, are figured as a percentage (30%) of the cost of the complete order, not a box size rate. They are also a much larger operation than you are. :lol:
Yes, they certainly are bigger, and I'm not envying them because their headaches are probably bigger than mine too. (Does that entitle them to a BIGGER bottle of wine?) :shock:
Their $20 minimum shipping cost isn't so customer-friendly to the international shopper who just wants a little bit of fabric, though. Hmmm...
Seems that being "fair" is the hardest thing to do. My thought - the one international response wasn't unhappy paying the $20 minimum shipping. A person who is buying US is still paying less than their home country and they will buy more in the future if happy. If part of the order was "backordered", I'd have the shipping people put a standard piece of paper in stating "part of order on backorder and will be shipped out ASAP". You might even be able to put a smidge of material or something in with the note for being patient. People, women in particular, like little surprises/gifts.
You will always get complaints - some just like to complain. :)