Whether it is fair or otherwise, when this happens with most of the companies that I deal with internationally: they explain the situation, cancel my order and ask me to re - order.Some of them then advise me when the other stuff comes in (in case I want to re - order that too).However, those are the better organised in my opinion. My main frustration is when a particular item that I want NEVER seems to be available. I cannot get it in Oz and it is advertised in the 'States' but always on back - order...