Originally Posted by Vicki W
I would suggest, just emailing the customer and advising them that only part of their order is available (if your website does not tell them) and seeing if they want to have it shipped as two shipments (and occuring two shipping charges) or if they wanted to wait for fabric A and hope that is it available when fabric B comes in.
Sometimes people are buying things to go together and wouldn't want them unless they had them together. I think as long and you communicate honestly with your customers they will understand.
This suggestion makes the most sense to me, for all concerned.
Referring to an earlier post of yours re: a situation where you got no response to your e-mails and made a decision with which the customer was unhappy, I'd suggest you do nothing at all until and unless you get a response from the customer, stating her/his preference.