I've bought from them online, but also I've been to their store several times. I haven't bought from them for a while, but they used to be wonderful. They were a real nice husband and wife team. I'm surprised that you are having trouble. It should say on your receipt if you paid for priority mail. If you did, you sure should have had it by now. If not priority, then it may take awhile to get to FLA. I'm just surprised. Sorry that I can give no more help than this.