Originally Posted by Aully
I have still not heard back from ebay on this. :(
In that case, I would contact Marshall Dry Goods directly on their regular phone number, not the 800 number. Even if you get charged a long distance phone call, I think in the long run it will be worth it for you. I have heard they are great to do business with when you speak to them directly. However, because the problem appears to have happened with shipping you may have no recourse due to it may be the fault of the shipping company, be it UPS, postal service or whatever. Dealing with postal service is usually a lost cause, UPS is not much better. They will blame the problem on inadequate packaging. It is still worth a shot to contact Marshall's directly at 870-793-2405