I don't think anyone was offended - but as was stated it is very subjective . Some like to be greeted as soon as they walk into a store and have help close by- others like to wonder the store and not feel someone hoovering. Is either one wrong- nope just personal preference.
Typed words can ( and often) get misinterpreted.
And lastly I have seen many posts meant to be helpful turn into a complete bashfest against stores , web sites, etc. Sometimes it is just easier to stop them before that happens :wink: