Originally Posted by bodie358
Customer service is just not what it used to be in a lot of stores. My current pet peeve - when the clerk hands me the wrong thing and I politely correct them. Then they say "you said such-and-such". I know what I said and why would I ask for something I didn't want? Why not say "sorry, I misheard you"? Makes me mad everytime.
Remember that it takes two people to create miscommunication and the other person's lack of manners doesn't mean I have to show a lack of manners as well. A good, non=threatening response to this might be "If I said xxx I misspoke, I intended to say "yyyy". You're not admitting to saying the wrong thing, and you are clearly stating what you do want...again.