When you receive a package like this you should file a complaint. My Huz had a subscription for a magazine that was part of his job. Every time it came the cover would be ripped off, or the back ripped off, or several pages gone or damaged. This was no cheap magazine either. So he filed a complaint. The MM wasn't happy, as it reflects back to him. Anyway that was the last time he got a damaged magazine. It's like anything else...if they can get away with it they will. I toohave watched PM's, UPS, FED-X toss packages like toys. I had a FED-X guy stand 10 feet from my front door & throw my package & hit my door. We're paying for a service & this is not service. It's more like taking your car to be fixed, they charge you, but never touched the car.