I order a BOM through them and never had them charge my card before the item was sent. Now they do randomly pick dates through the month and it is never the same day. However that is OK, I like surprises. But I wonder if they did mail it at that time and without a tracking number if something happened along the way. I know one time I placed a order with QVC and the mail truck actually turned over into a river, this was brought to light long long after I ripped the customer service rep at QVC and it wasn't really their fault. Perhaps be a bit firmer with them and let them know you are not happy with this and you want that fabric. If they are good with customer service they will resend the fabric without charging your card again. And if you get both orders just return one back to them. I hate it when things get lost and frustrates me to no end.