I think this must be one of the very, very old first original frames that came out that you put your regular sewing machines on. (It's not the HQ16's, Avante's, frames and mid-arms, long-arms, etc. These are a whole separate ballgame.) If so, then it works as designed. There is a Yahoo Group for these users specifically who can give you working tips & tricks and help you make it work well for you.
Debbie in Austin