On January 2nd, I returned an AccuQuilt Go with receipts in hand to JoAnn's because the tension or something was wrong with it. I could barely cut a piece of paper in it, it was so hard to turn the handle. They of course did not have any others in stock so I asked for a refund of over $250.00. I really wanted it in a gift card but they could not do that nor give me cash, which I would have turned around and spent in the store. They said Corp. would send me a refund check in two weeks.
Well, here it is almost 4 weeks and no refund. The wonderful ladies that work at JoAnn's cannot get anyone at Corp. to answer their emails or calls. They gave me the hotline number and of course, I just get a recorded message.
I asked the shop gals if the delay and poor response was due to JoAnn's being sold and they said not really.
So, beware of returning anything to JoAnn's if you do not get a refund at the time. My boss Googled JoAnn's refunds and I am not the only one with a problem.