Originally Posted by dellareya
Go to their website. There is a place on it called Contact us. Email them with the facts. Ask for a confirmation of receiving your email. Keep a copy of your email. Keep following up on it. Just my humble opinion but it really has worked for me.
Send them a Fax and you will have your own confirmation.
i wanted to buy an electric scissor sharpener (not in the same league as your purchase, but still expensive) and i asked if they would take it back if my scissor did not fit. they said that once it was opened they wouldn't take any merchandise back. it's time to get noisy in the store. the managers have more pull than they let on.