Originally Posted by cmw0829
Send a letter by snail mail to the president of the company. If your experience is like mine (with other chains), you'll get a response.
Even if your check arrives in the meantime, you can comment regarding the poor service from the corporation.
Sadly, the Contact Us button on most websites results only in a canned response.
I agree with this, a letter works wonders. Emphasize how long you have been a loyal customer and how shocked and disappointed you are at this treatment. Also how surprised you were when you mentioned it on an internet forum and found other people had the same problem.