I was in a Joann's today. I told the checkout clerk that I hadn't yet received my sales flyer. She told me that she doesn't get hers on time either.
I asked her if she could report that many customers - and did reference many on this board who are having problems - and she said there was nothing she could do. I suggested that she tell her store manager that a customer, and others, are having an issue. She was very polite, but I don't think she will as she herself, as a customer, feels powerless. If I hadn't been in a hurry, I should have sought out the manager.
Anyway, she told me that the ownership change was solely to prop up the stock price. She didn't think that there would be any change in service.