Not to open up another can of worms, but I did take the advice and e mailed the owner of Rainbows End in Dunedin, FL about the very unfriendly service we received in her shop. I copied out comments from this board - NO names, etc. - I also included the one positive comment. It has been two weeks and no response. I went with friends to a Quilt Show this past weekend and Rainbow's End was there - we did not shop at her vendor site. We chose not to get into any public confrontation. I was hoping to post that I had heard from her. Our group will not be shopping there.