Originally Posted by tcarota
Last year I wrote a 2-page letter outlining my complaint issues, starting with the "I spent over $1,000 last year at your store".
Didn't even get an acknowledgment of my letter.
Joann's and Walmart are the pits for listening to their customer's.
I will agree about JoAnn's, however the one time I emailed a concern/suggestion to corporate WalMart, I had a phone call the next day from the manager of the local store. I was impressed. Also recently I have been looking for a certain animal print fabric - none at my LQS, none at JoAnn's (I was disgusted because the fabric in the store was all jumbled up and falling on the floor so I left) but I found it at WM. Their fabric/craft section is always clean and neat.