Originally Posted by scowlkat
You probably need to reload the HASP driver. At least that was my problem one time and I hadn't even upgraded. For some reason, it sometimes goes away or that is what I was told by Janome. Just do a search for HASP driver. It goes on your computer. If that doesn't work, email Janome. They have always responded very quickly.
Good advice, I would try Microsoft as well I have found that they have been excellent in helping to resolve issues.