Last week, a new sale started. I still haven't received the flyer. I saw some of you report this for the previous flyer. I contacted Joann's customer service and this this the advice they provided. Let's all jump on the bandwagon and try to resolve the issue.
Dear Catherine,
Thank you for contacting Jo-Ann Customer Service.
Our records show you are current on the mailing list and the flyers continue to be mailed to you at this time. Please contact your local post office should the problem persist. Please, give your address and zip code to the manager of your local Jo-Ann Store any time a flyer is received late or not at all. The stores are instructed to report this information to the Postal Hotline Number we have set up to help identify and correct problem delivery areas. As it is a service we pay for, we appreciate that you have taken the time to bring this to our attention.
Thank you,
Customer Service Coordinator
Jo-Ann Fabric and Craft Stores
1-888-739-4120