Yadda Yadda Yadda on what customer service says. I used to work at Joann's and believe me it's just an empty promise. People came in all the time with complaints that the "Postal Hotline" hadn't done a thing. Maybe (probably!) the managers weren't reporting it, but they got no help at all. And even as an employee, I had to sign up 5 times to start getting my flyers (finally used my maiden name and it worked; maybe I was "flagged.")