If this long has passed, and you haven't recieved a response to any of your attempts at correspondance, and then the issue is further frustrated by their not providing a telephone number for contacting them, I would waste no time doing a chargeback through your credit card company - if you have indeed already been charged for it and the authorization has hard posted to your account. While I realize in good faith many things could have happenned logistically with all the weather the nation has had - they have had more than enough time to notify you of any delays and/or backordering issues. I wouldn't be any more patient than you already have been. Get your money back!
Explosive blessings, abundance and inspiration to you all!
- The Creative Seamstress