Hi Cybarian, I'll try those..
And I understand what you're saying..But, being fairly new to quilting..I've not tried out many sites... I get references from this board..Which is where I got that one...But live and learn..I'll definitely be checking for customer service numbers from now on lol
And there is a slim chance it could be a fault of mine some how (not sure how though).. I don't want to bad mouth a company on the sliiiim chance they may be innocent lol