I ordered from them about 3 weeks ago. My kit was on Back order and expected late Feb. Yesterday I got another message. It was a listing of all the backorders with what was missing, when expected and why the delay. I've always had great service from them. In store is just as nice. They are so helpful and yet leave you alone to look and make decisions. I love the table for stacking fabrics with bean bag on top. Too many times I've had to go back and look for something that had been put away too soon!