I own a Bernina sewing and embroidery machine. My dealer is a dope who is of no help to me so I contacted a dealer who is about 75 miles from my home to help me out with problems I was having. We got to discussing different machines and he said that as a technician of both Babylock and Bernina machines, he thinks the Babylock is more user friendly and easier to maintain and repair. The next machine I buy will be a Babylock.