I have ordered from them before and always had my order within 10-14 days.
I know they have had phone issues and this may also be contributing to their internect also.
Please know that they are located in the heart of the NH Lakes region and are quite knowledgeable about the issus of snow and how to deal with it.
This is not a shop that is a desolute are of the state. They are right in the heart of NH and deal with this kind of winter every year.
I would suggest waiting to get in touch with them until the first of the week as this is an extremly busy week for them with dog sled racers and NH annual fishing derby. Thus there are amny people who spend their time at the shop as opposed to the cold.
Good luck but I am sure you will get your package soon.