When I lived in Massachusetts and since I moved to northern NH I have ordered online from Keepsake and never had any problem.
Did you receive their confirmation of your transaction with a Order Number? If you didn't receive email confirmation, chances are the transaction didn't actually go through.
Regards to the weather: I live about 1-one-half hours away from Keepsake (all back roads) and yes we've received about 20-inches of very heavy snow on top of 20-inches of older snow. And while I'm not sure it makes any difference, we've had temps running between 10-degrees above to minus 30-degrees below.