Someone else posted this exact thing last week happening to them by the same company. And if i'm not mistaken, the answer was the weather. I have never had a problem with them either, but this weather is so frustrating, even to get out to mail something is a hastle, but being a business and truck have to get through and no place to go with the snow. Snow removal has been very bad, the towns are trying to cut back on spending. Everyones getting hit hard this year. I say be patient and let this snow thing get cleared and they will probably get back to normal.