Originally Posted by QKO
A good online quilt shop should always:
a) contact you first before making ANY change to an order.
b) read all comments included on every order.
That's just basic decent customer service. If your online shop doesn't do that, run away! :mrgreen:
Many online shops have a comment box that tells you to check what you want done if they can't fill your entire order. It defaults to sending just what they have if you don't indicate a preference. So number 1 above doesn't apply in those cases. Just read everything when you check out and you won't have a problem. Sometimes I have them cancel the whole order if it is all for one project.