I had a problem ordering on line , left them a email and the next day got a call from them ..I placed and order that I sent a copy to them and they made the order out on the phone, I told them it was hard to finish the order on line , they said they will look into that ..btw I will receive my order on the 21st, I got the email from UPS stating this , I would call them back and tell them you had a problem