I sent them two emails. Then I called them on their regular phone # (don't think the 800# works for Canada). I explained what I wanted to know to the woman who answered the phone. She transfered me to a man. Repeated my questions to him, he put me on hold and never came back!
They have some fabric I would really like to get but after that I'm not sure I want to try buying from them. The shipping costs are extremely high according to the shopping cart.
I'd love to hear if any other Canadians have had successful dealings with them!