I got real lucky I have a bernina 200 upgraded. My MIL started with a bernina she sews and sells crafts at shows and when the 830 came out she upgraded to it. She had a lot of promblems with it and her and the dealer fought with the machine for a year and it just wouldnt work right, she got so mad at it she didnt want the 830 at all so the dealer gave her a upgraded 200 and a 730 as a replacesment for the 830 and she gave me the 200. I'm the favorite DIL and it has nothing to do with me beening the only one. The bernina's are great just like everything sometimes there just a bad one that noone can figure out