Originally Posted by bamamama
Make sure your dealer is local. I am having an issue today and even with the dealer being local, I have to take my machine in and wait 2 days for them to fix it. I couldn't imagine having to get it someplace far away on top of the frustration of having my machine down.
with regard to the Tin Lizzie:
did you try contacting the company before taking it in? i just spoke to the owner yesterday and he walked me through a problem and i didn't have take the machine off the sled at all.
i was using it and went to the bathroom, as usual. when i returned, it wouldn't work. it made that sound that we all recognize as something jammed. i took the chase/race apart and cleaned it thoroughly, and did the same to the bobbin case itself. then i took the whole mechanism out and cleaned the parts separately. uh-uh! the black wheel at the back wouldn't budge and the sound was there. the motor was running and the belt wasn't moving. i gave in and called tech support, who transferred me to ernie, the owner. he said he was with a customer (it was sunday - show day) and he would call me when the show ended. right. i thought okay, i'll have to take it in. at 7 pm he called. he had me force that back wheel to the left a little and to the right a little until it felt loose. it still didn't
work. he had me unplug that heavy black wire that runs from the left hand control box on the handlebar to the back end and then replug very firmly and voila!!! the problem was a piece of something so microscopic that cleaning didn't get it out, but forcing the wheel dislodged it. (in forcing the wheel, i accidentally bumped the plug and disconnected it.) i wouldn't have forced that wheel without his say-so. the support is fantastic. so before you bring it anywhere, call first.