Ditto from me - but I've only had my less than 2 years but love it more than any machine ever.
Originally Posted by pieces
I've had Berninas for about 20 years and never had this problem
I am careful when sewing so I don't do damage to my machines and have extra repair bills. I don't sew over pins and use good quality thread. Love your Bernina and she will love you back. LOL