I bought both of my machines on ebay. Ebay stands behind you if you are unhaappy with anything you purchase. Depending on the machine, it usually takes a repair shop with someone that is trained to do repair and up-keep on machines. Most embroidery machines will do the lables for quilts. You do have to have the software for the lables or whatever you want to embroidery. My Brother does the lables without sofware, it is already built in.