Originally Posted by butterflywing
somewhere there should be a bernina REP. do you ever get to shows? or browse the web. this guy is not the only game in town. there is a county or state rep that you can communicate with and considering the cost of machines maybe you should find him. since you now have another sewer to back you up it's no longer his word against yours.
You have a valid point....thank you. I will check out a rep. This is a small town and the dealer/repairman is up in the years, close to retirement. I don't want to hurt him or his financial well being, just want what is fair.
Thank you and I'll try to find a rep. Good idea.