Originally Posted by blisterful

I had to have my timing set on my Bernina three weeks ago. Yesterday timing went out again and back to dealer I went! Dealer/serviceman just called me and said it was "consumer error" and I must have done something wrong . (I was doing a simple zigzag stitch and didn't break a needle).

I explained to him that the thread/fabric did get caught down in needle hole and perhaps that was what instigated the problem. (After I removed the bunched up thread, I was able to continue sewing, everything seems fine. It seems to me that I could have pulled machine out of alignment when I pulled out wad of thread and but he didn't think that would have put machine out of time......hmmmm). Yet, I wonder if Bernina is a real sensitive machine that I will need to baby.

My question is: Has anyone had trouble with Bernina's durability or reliability? I have had several sewing machines in the past many years and never had problems outside the normal issues, tention, etc. Having "out of timing" issues twice in one month is not normal.

Any help will be appreciated. I am quite embarrassed thinking I might be abusing my machine.