I finally got a response from Joanne's they sent me a free shipping label to send it back to their warehouse and then they would ship me a new one (way too late...)...I had already contacted Accuquilt and they are shipping me one. I will order directly from Accuquilt...excellent customer service!!! Quality service to me is better than a cheap price of inconvince. I still can not believe that I could not at least return item to the store. As I do if needed to other stores with websites.
Originally Posted by carolaug
I need to return an item to Joanne's - I bought a product that broke and I need a replacement. Has anyone ever return an item that they bought on Joanns website? It states on their website that returns need to be mailed in and you have to pay shipping. Has anyone tried to have a replacement done at the store??