I ordered 7 yards of flannel from Paducah last week after realizing just how bad Jo-Ann Fabric flannel was after a few washings. I was sent 7 yards of the wrong fabric, called them and after the lady chose one similar to the one I ordered, she told me she would send it out today and I could keep the wrong one. I promised her I would use it only on charity quilts and she said that is what they would prefer. I say "Kudos to Paducah." I am getting a nice fabric and don't have to go to the trouble of finding a bag to wrap it in, drive to the PO and pay for return postage. I'd say that is a very good recommendation for that company.....REAL customer service and they now have a customer for life.