Well, guys & gals, dh got the FW running like a top!! I am soooo happy. there was a pc of thread/lint behind the bobbin shuttle, then he didn't have something lined up right and the needle hit the shuttle, then the needle had a slight bend in it from hitting. All said & done h's pretty pleased with himself. LOL so am i. Got going and couldn t seem to stop. cleaned, oiled the other FW, my old Kenmore, and the newest Janome. Keeps going on about the new one cause of all the plastic. scared him. newest and most expensive by far. thank you everyone that helped me figure this out over the past few days. YOU ARE ALL WONDERFUL!!