That must me frustrating. Sorry you had to go through this but it is not right. I believe that excellent service is what keeps a business running. You as a customer care about getting what you paid for and the business should only care about providing you with what you paid for so no i think you should call them to see what is going on and ask for a supervisor if the employee is not authorised to solve issues. They need to know how their business is running because it could be an employees lack of interest in his/her job and that's not fair to the owners...I hope i cleared my point here, and sorry if it was misunderstood in any way....