I am willing to bet that not many here on the board actually get their machines serviced in another country! There is one Bernina dealer in Ireland (on the other side of the country) and he let me down so badly and actually lied to me to try and cover up things, that I now drive into Northern Ireland to get my machine serviced.
It's about a 300 mile round trip! (but then to Dublin from where I am isn't much different).
And before you wonder why I didn't get another make instead, there is one dealer about an hour and a half from me, but she doesn't have a repairman either, so I would still have to take any machine bought from her to Dublin.