I'm so lucky my sewing machine guy comes right to my house, he picks up my machine and brings them back. He worked on my Janome and found the problem with it, I thought I had a lemon because I had so much trouble with it. I was ready to throw it out the window. Now it works so good I love it, its never worked right, Steve was able to figure out what was wrong with it. He has been a sewing machine repair man for over 40 years. I'm so glad I found him.