Originally Posted by lalaland
"a track record" on a machine with less than 30 hours? Give me a break! It's a lemon, I'd follow everyone's advice - send a letter, call the BBB, etc. You are entitled to a new machine. I'm REALLY surprised the manufacturer hasn't just gone ahead and sent you one anyway.
you need more than the 888 # u need to speak to someone in charge. i was put in direct contact with the area rep. and that's where i got the next up persons #. go to the store where you bought it or any store that sells that brand and find the # to the rep or to the company directly not the 888 #