Thank you all for your help and suggestions. I emailed the owner of the shop about 2 hours ago stating all the problems. I was real nice and said I really liked the staff, at first. Then I said I would give them one week to give me a new machine or another one I was considering, if I didn't hear from them within that week I would notify the CEO, BBB, Attorney General, the media, and maybe even Judge Judy. I got a call within two hours saying I would get a new machine. Thanks all, your support really is appreciated.
jmabby