I have always loved the quality of Northcott fabrics. I have never purchased anything pre-cut, so I will keep an eye out for that.
As for Northcott, I am glad you followed up again with them, and had the problem resolved. I was very surprised to hear their initial reaction, because I have nothing but good things to say about the folks at Northcott. My guild (in Quebec) has contacted them a few times asking for fabric donations...for a cancer quilt, for doorprizes for the provincial guild meeting, and they have always been extremely generous. Please don't write Northcott off....they made a mistake and they are going to fix it.