Originally Posted by City
I just read about Northcott NOT doing a good customer servce but the title says 'quality' .. I assumed it was 'quality' and almost didnt' read it and get the advisory that they had done a VERY POOR job of helping a customer who had spent $80 in strips and the strips are NOTthe right size ... shame on them..
BUT .. I almost missed this important information ... please help us out, expecially if it is an advisory of poor performance - fabric or business - and write your thread title carefully.
BTW - thanks to the nice person who shared her experience .. I sure am sorry that happened.
\/\/ Dont 'quit trying to get it resolved if you do have problems,. If you can afford to waste money - I'll send you my email address :)
That post started out as a complaint...but then Northcott customer service came thru & resolved the issue. So the original poster requested that the title be changed to reflect that. It is tedious, but reading the entire post chronicals all of this.