Thanks for the update ... I really thought I read all the information provided .. and am glad to hear that Northcott did in fact 'come thru'... so HOORAY for Northcott ... unfortunately, at times the service given may not fairly represent the company or it's position. I'm relieved to see that this was resolved.
BTW ... I did read through it all again and missed again about it being resolved... not meaning to 'push a point' too hard, but that does further 'push the point' that a bit more info is valuable.