There were a number of problems with the Pfaff Quilt Espressions in the beginning. Many people went directly to Pfaff (as even the dealers were clueless) to report all their frustrations. Supposedly they have been fixed. I know if you go to Pfaff-Talk.com and put it in the search feature you will find out the problems and the solutions they came up with. As I recall and could be mistaken it was something to do with the take up levers and a few other things. I do know there was a major outcry from Pfaffies and they did do fixes for the machine/s and the ones who got the proper fixes love their machines now. Sure hope this helps you.