Did you show them the picture? email it to them?
Did you ask for a signature on delivery?
Did you tell them the possible $ value, even if you did not cover it for that?
I think 10 days is NOT enough, but as someone else said, it might show up later.
I sure hope so!
TELL them it was accepted for the JURIED show and explain if they don't know what that means!
You have to keep at it and make them do something and feel responsible.
Bad PR works. Put an article in a local paper and then send it to them.
UPS is here in Atlanta and we have issues with them all the time. FedEx was better but UPS has better customer service in my experience.