I didn't know JoAnn's was sold, but I have noticed a change in customer service in my local store.
It is great in the fabric department! I am asked if I need help and if I do I get it. (Think I'll send an email of thanks.)
I usually shop JoAnns for notions, batting, patterns and interfacing. The quality of the fabric is so inconsistant that I go elsewhere.
I wonder if the coupons are due to a weak economy and lagging sales. I've noticed I'm getting more coupons from Krogers too.
j.