Ok, keep hounding UPS---I work with them daily as we ship to retail stores. DO NOT let them tell you that they cannot find it---make them prove where it was the last time they have record of it---have you tried going to UPS.com and tracking the number? That should also help. Someone out there has it---I also agree with BellaBoo---let UPS know that you are going to call the news stations and newspapers--they won't like the bad publicity at all. Do not talk to regualar employees, ask for supervisor and keep going as high as you have to. Keep us informed. If you want my help, pm me and I will see what I can do.